Workforce Platform Management (SuccessFactors)
Streamlining Employee Data Management and HR Processes
Our Workforce Platform Management service maintains SuccessFactors as the central system for employee data and HR processes. We support critical functions like payroll and benefits, ensuring efficient, accurate HR operations across all operating companies.
The Workforce Platform Management service oversees SuccessFactors, our core HR system that serves as the single source of truth for all employee data across EBSCO’s operating companies. This platform is crucial for maintaining accurate records and supporting key HR processes throughout the entire employee lifecycle.
Key aspects of our service include:
1. Data Management: We ensure the accuracy and integrity of employee data, from basic personal information to job details and performance records.
2. Payroll Support: The platform integrates with payroll systems, ensuring accurate and timely compensation for all team members.
3. Benefits Administration: We manage the benefits module, supporting enrollment processes and maintaining current benefit selections for all employees.
4. Onboarding and Offboarding: The system facilitates smooth transitions for new hires and departing employees, ensuring all necessary steps are completed.
5. Performance Management: supports succession planning and talent development using tools like the 9-box grid. We help identify high-potential employees, assess their readiness for critical roles, and create targeted development plans to ensure a strong leadership pipeline.
6. Reporting and Analytics: We provide access to key HR metrics and reports, supporting data-driven decision-making.
7. System Updates and Maintenance: We manage all system updates, enhancements, and integrations to ensure optimal functionality.
8. User Support: We offer training and support for HR teams and employees using the system.
Our goal is to provide a reliable, user-friendly HR platform that supports efficient operations and positive employee experiences. For questions or support with SuccessFactors, please reach out to our team.
